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GUARANTEE
- If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees and overages.
- Setup fees are refundable for the following reasons only: (1) the account order is canceled prior to activation; or (2) the domain name was not available at the InterNIC.
- For web hosting contracts of 3 months or less, the full contract amount less any setup fees and overages will be refunded if Pioneering Solutions is notified within the first 30 days following activation. No refund is available after the 30th day.
- For web hosting contracts longer than 3 months, a refund equal to one-half of the contract amount less any setup fees and overages will be given if Pioneering Solutions is notified prior to the first day of the second half of the contract term. For example, on a 6 month contract Pioneering Solutions must receive the notice of cancellation prior to the first day of the fourth month of the contract. No refunds will be given once the second half of the contract term has begun.
- This policy does not apply to any additional services such as overages, additional disk space, additional pop accounts, etc.
- All cancellations must be received in writing as per the deadlines indicated; regular mail and fax notifications are acceptable. Phone or email requests will not constitute acceptance of any cancellation.
REFUND POLICY FOR RENEWALS
- Renewals of web hosting contracts of 3 months or less will be refunded if Pioneering Solutions is notified within the first 10 days following renewal date. No refunds will be granted for notifications received after this date.
- For renewal web hosting contracts longer than 3 months, a refund equal to one-half of the contract amount will be given if Pioneering Solutions is notified prior to the first day of the second half of the contract term. For example, on a 6 month contract Pioneering Solutions must receive the notice of cancellation prior to the first day of the fourth month of the renewal contract. No refunds will be given once the second half of the contract term has begun.
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