Customer Billing - When excepting Pioneering Solution's terms of service the customer hereby agrees and authorizes Pioneering Solutions to use  the credit card information they have on file for any future reoccurring our periodic billing charges.  The customer acknowledges that this action will take place automatically upon the customers monthly, quarterly or annual account renewal date.  All customer credit card information is considered confidential and will not be released or shared with any other third parties without their permission.  The customer also agrees that in order for Pioneering Solutions to cancel an active account, they must submit to  Pioneering Solutions a request to cancel their services 30 days in advance of the accounts normal renewal date.

For additional information regarding our refund policy, please see the following posted web site reference our:  Guarantee Policy

Customer Support – Pioneering Solutions promotes a mutually professional relationship with its customers. Obscene, abusive, threatening or otherwise harassing communications with agents of the Company, via telephone, email, online chat or other means will result in immediate account termination not withstanding any other terms of this agreement. Pioneering Solutions reserves the right to terminate any customer account along with its associated services at its own discretion. Violation of this will result in refund ineligibility. 

Defamation -- Defamatory speech distributed over the Internet can result in civil liability for the defamer and litigation against the WHP whose facilities were used to distribute the defamatory material.

Distribution and/or Transmission of Obscene or Indecent Speech or Materials -- Violation of indecency and obscenity laws can result in criminal penalties. 

Distribution of Internet Viruses, Worms, Trojan Horses and Other Destructive Activities -- Distribution of Internet viruses, worms, Trojan horses and other destructive activities, such as hacking, can result in serious civil and or criminal liability under federal and state law.

DNS Transfers – By registering a domain name through Pioneering Solutions, the Customer is establishing a relationship with DomainPeople.com separate from the Company and this Agreement. Pioneering Solutions is the domain name hosting business. All customer accounts are setup with the understanding that the Customer will transfer authoritative DNS control of the domain hosted with us, i.e., Pioneering Solutions requires the Customer to update the domain name registration of any domain hosted to the appropriate nameservers. Pioneering Solutions  does not provide extended access to its network through non-authoritative DNS means for any purpose other than initial account setup. Third-level domains are provided for 30 days after account creation and may not be used as a primary means of access to an assigned web space.

Export Control Violations -- The law limits the ability of persons to export encryption software, over the Internet or otherwise, to points outside the United States.

Illegal/Unauthorized Access to Other Computers or Networks -- The illegal or unauthorized accessing (often known as "hacking") of computers or networks carries potential civil and criminal penalties under both federal laws and the laws of most states.

Image Repository -- The WHP services are not to be used as a software/image repository. This means you cannot use your account to store images that are pulled from another website. An example of this would be storing images to be pulled from an eBay auction site. 

Software/Script Support – Customer acknowledges that Pioneering Solutions cannot provide technical support for any software and/or script that the Customer installs, other than variable name changes. Customer also acknowledges that Pioneering Solutions does not supply technical support for Microsoft FrontPage, other than initial configuration. Pioneering Solutions supplies technical support for web hosting issues only. Pioneering Solutions shall be the sole arbiter as to what constitutes a “webhosting” issue. 

Spamming -- Unsolicited, commercial mass e-mailing (known as "spamming") is a strongly disfavored practice among Internet users and web hosting providers. It is particularly harmful not only because of its negative impact on consumer attitudes toward us, but also because it can overload our equipment and disrupt service to our customers. This includes listing a hosted domain in any unsolicited email. 

Unmetered Data Transfer – Pioneering Solutions provides the unlimited space and unlimited transfer in good faith to our Customers so that they may create their websites without the fear of running over their web space or web traffic allocation. While most Customers will use the extra web space and traffic for their legitimate web site needs, we recognize that others may try to take advantage of our offer and use the space and traffic in ways for which it is not intended. If at any time the Customer’s website generates enough bandwidth usage to affect the performance of the other customer sites on the server, Pioneering Solutions reserves the full right to terminate the Customer’s domain name without refund.

Other Activities, whether lawful or unlawful, that we determine to be harmful to our customers, operations or reputation, including any activities that restrict or inhibit any other user from using and enjoying the service or the Internet. Any violations of this agreement will result in refund  ineligibility.

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the customer. We will not, as an ordinary practice, monitor the communications of our customers to ensure that they comply with our policy or applicable law. When we become aware of harmful communications, however, we may take any of a variety of actions. We may remove information that violates our policies, implement screening software designed to block offending transmissions, or take any other action we deem appropriate, including termination of a customer's contract with us.

We also are aware that many of our customers are, themselves, providers of web hosting services, and that information reaching our facilities from those customers may have been originated by customers of those customers or other third parties. We do not require our customers who offer web hosting services to monitor or censor transmissions created by customers of its customers. At the same time, customers who knowingly transmit materials that violate law or our policy are, themselves, in violation of our policy. Similarly, we anticipate that customers who offer web hosting services will cooperate with us in any corrective action that we deem necessary, in order to correct and prevent the transmission of material that is harmful to us or our customers.  Failure to cooperate with such corrective and preventive measures is a violation of our policy.

We also are concerned with the privacy of on-line communications. In general, the Internet is neither more nor less secure than other common communications media, including mail, facsimile and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, we urge our customers to assume that all of their on-line communications are insecure.

We cannot take any responsibility for the security of communications transmitted over our facilities. We will comply fully, however, with all applicable laws concerning the privacy of our customers' on-line communications. In particular, we will not intentionally monitor or disclose any private electronic mail messages sent or received by our customers unless required to do so by law. We may, however, monitor our service electronically to determine that our facilities are operating satisfactorily. Also, we may be required to disclose information transmitted through our facilities in order to comply with court orders, statutes, regulations or governmental requests. Finally, we may disclose information transmitted over our facilities where necessary to protect us and our customers from harm, or where such disclosure is necessary to the proper operation of the system.

Pioneering Solutions will not be responsible for loss of any customer content. We do, backup our systems daily, but these backups are used only to restore customer content after a server failure, and we cannot guarantee that all content will be up-to-date.  It is the customer's responsibility to have a full backup of their site.

We expect that our customers who provide Web hosting services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A customer's failure to comply with those laws will violate our policy. Finally, we wish to emphasize that in signing the Services Agreement, customers indemnify us for any violation of the customer of the Services Agreement, or of law or corporate policies, that results in loss to us or the bringing of any claim against us. This means that if we are sued because of activities of the customer that violate any law, the Services Agreement or this policy (which is part of the Services Agreement), the customer will pay any damages awarded against us, plus costs and reasonable attorneys' fees.

We hope this Policy Statement is helpful in clarifying the obligations of Internet users, including us and our customers, as responsible members of the Internet.

We reserve the right to permanently discontinue service at any time, without notice, should you be found in violation of our aforementioned terms and conditions.

Note: You are not permitted to have any commercially available software, fixes, patches or electronic media (ex. MP3s, AVI, WAVE, etc.) for download on your site. We reserve the right - at any time, to terminate service if we find that you have violated this term. Additionally, should you be found to be in violation of any licensing agreements currently in place, we reserve the right to permanently terminate your service without refund. In English - no download sites.

Complaints about violators of our policies should be referred to info@pioneeringsolutions.com. Each complaint will be investigated.