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Customer support is crucial to to the success of your web site. Every web hosting company promises how well they can support you.
Pioneering Solutions understands how critical support is to you. We have built our business offering high quality support and outstanding customer service. We don’t make outlandish claims of unrealistically priced hosting plans and offers of every free service imaginable only to fall short of your expectations. Pioneering Solutions makes only one promise; we will give you the best support possible.
Plainly put, our Support Team will be available when you need them!
- You will send your inquiry through the use of an online form. All your
inquires will be tracked and recorded using our ticketing system. It even keeps a
history of all your issues so you can refer back to them anytime you want.
There is also a knowledgebase of frequently asked questions in the support
FAQ's
so you can find your answers without creating a support ticket. You can access
the Support Ticketing system from the support menu on any page or by the
following link
Email Support - Simply email
support@pioneeringsolutions.com and you will always get a useful reply, no matter
if you are a current customer or you just need to ask some presale questions.
Useful replies mean they will give you the exact answer you need. We suggest
that you send them an email right now to see how effective they are. All email
will automatically be tracked by the same ticket system used by the support
help desk. This is our favorite method to request support, because it is fast,
convenient and effective. Email support is available twenty-four hours a day,
seven days a week.
Live Support - Normally seen 1 on 1 live dialogue. You can get instant answers
to your questions immediately. This feature is helpful for both customers as
well as the general public. The live chat is accessible by clicking on the
"Live Support Online" link on the left side of you page or by the following
link
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